Refund policy

RETURN POLICY


1 General Rules

Due to the nature of nutraceutical and dietary products, returns are permitted only under the following conditions:

  • The Product is received in a damaged, defective, or incorrect condition.

  • The Product is unopened, unused, and in original packaging, including seals, labels, and invoices.

1.2 Timeframe

Requests for return or replacement must be made within 7 calendar days of delivery.

  • After this period, no returns will be accepted.

1.3 Non-Returnable Items

For safety and hygiene reasons, the following are non-returnable:

  • Products that have been opened or used.

  • Products returned without original packaging or invoice.

  • Products purchased during clearance sales, promotional offers, or on a “non-returnable” basis.


2. RETURN PROCESS


2.1 Initiating a Return

To initiate a return, customers must:

  1. Email [care@vianutraglobal.com] or call [1800 209 0269] with the order number, reason for return, and supporting photographs (if damaged/incorrect).

  2. Await written authorization from the Company before shipping the Product back. Unauthorized returns will not be processed.

2.2 Shipping the Return

  • Customers are required to ship the Product securely to the address provided in the return authorization.

  • In case of defective, damaged, or incorrect Products, the Company will bear return shipping costs.

  • In all other cases, return shipping costs must be borne by the customer.


3. REFUND & REPLACEMENT


3.1 Refunds

  • Refunds (if applicable) will be processed within 7–14 business days after inspection and approval of the returned Product.

  • Refunds will be made via the original mode of payment only.

  • Shipping and handling charges are non-refundable, except in cases of defective, damaged, or incorrect Products.

3.2 Replacements

  • Replacement of the same Product (subject to availability) will be offered in lieu of refund where possible.

  • If replacement is not feasible, the Company may issue store credit or process a refund.


4. CANCELLATION POLICY

 

  • Orders may be cancelled before dispatch by contacting [support@vianutra.com].

  • Once an order has been shipped, it cannot be cancelled. Customers may, however, request a return subject to this Policy.


5. LIMITATION OF LIABILITY

 

The Company shall not be liable for:

  • Delays or failures in delivery caused by events beyond its reasonable control;

  • Products damaged due to mishandling by customers after delivery;

  • Incorrect delivery address or incomplete information provided by the customer.


6. GOVERNING LAW

 

This Shipping & Return Policy shall be governed by the laws of India, with exclusive jurisdiction of the courts of Mumbai, Maharashtra.


7. CONTACT INFORMATION

For shipping, return, or refund queries, please contact:

VIANUTRA Global
Email: care@vianutraglobal.com

Phone : 1800 209 0269